Security & account
Two-step verification, passwords and account recovery.
- How do I turn on two-step verification?Open Account › Security & sessions, scan the QR code with an authenticator app, type the code it shows, then save your backup codes. It's optional, and we recommend it. Without it, withdrawals and password changes use a code sent to your email instead.
- I lost my authentication phone. How do I log in?Use one of your backup codes on the log-in page. If you don't have any, contact support: they'll verify your identity before restoring access.
- I forgot my password. What do I do?On the log-in page, choose "Forgot your password?". We'll email you a code, then you choose a new password.