Frequently asked questions

SailoBot runs automated trading strategies on the spot market of your own exchange account. You pick a strategy and set its basics, and the bot watches prices and trades by those rules. Your trading money stays on your exchange.

Choose a plan and pay, connect an exchange, then create your first bot. The steps disappear from your home page once you finish them.

No. Bots run on our trading engine, not in your browser, so you can close the site. You only need it to create, change or follow your bots.

On your exchange, create an API key with read and spot trading permissions only, never withdrawal or transfer, and restrict it to our server's IP address 34.153.222.181 alone. Then paste the key and its secret into SailoBot and test the connection. A key with withdrawal permission, or one that isn't restricted to that address alone, is refused.

With one linked exchange, new bots use it automatically. With more than one, the first step of creating a bot asks which exchange to use, starting with the one you used last. A bot stays on its exchange. The top of your account shows the USDT balance on each exchange, for information.

Only the bots on that exchange are affected. They show "Affected by lost connection", with the last update time, until you reconnect. Bots on other exchanges keep working.

Open My Bots and press "New bot". Choose a strategy, then a coin or a list of coins, check the settings, and confirm after reviewing the summary.

Each status tells you what the bot can do now: whether it can buy, whether it can sell, and whether it needs something from you.

Pausing stops new purchases while sales continue at their targets. Exiting now sells after showing you the quantity, the estimated result, fees and commission, and asking you to confirm.

Only when a bot sells at a profit. The commission is a share of the profit from the price movement, set by your plan: the current rates are on the Pricing page. If the result after exchange fees is a loss or zero, there's no commission, and it's never more than what's left after those fees. Nothing is charged on buying or on unrealized profit.

You pay only the price difference for the time left, and your end date stays the same. For example (example prices), moving from a $60 plan to a $100 plan with half a year left costs $20.

Your bots stop buying new coins until you renew. Selling at your targets continues, so your open trades aren't stuck. Your settings and purchases are kept. Renewal is manual, and you get reminders before the end date.

Topping up the wallet isn't available. Your wallet holds your gift balance and referral rewards, and they pay your subscription and commissions. Your trading money stays in your own exchange account.

Withdrawing from the wallet isn't available. Your trading money is never in this wallet: it stays in your own exchange account, and you withdraw it there as usual.

You get a reminder when the balance falls low. If it isn't enough to pay commissions, new purchases stop. Sales at the target continue, and your bots buy again once the balance covers commissions.

Open Referrals, copy your link or share it directly. People who sign up through it are linked to you automatically.

Not when someone signs up. A reward is earned after the person you referred subscribes and pays. The rate and limits are shown on your Referrals page.

Open Account › Security & sessions, scan the QR code with an authenticator app, type the code it shows, then save your backup codes. It's optional, and we recommend it. Without it, withdrawals and password changes use a code sent to your email instead.

Use one of your backup codes on the log-in page. If you don't have any, contact support: they'll verify your identity before restoring access.

On the log-in page, choose "Forgot your password?". We'll email you a code, then you choose a new password.

Spot trading means buying a coin with USDT and owning it right away, then selling it later. There's no borrowing or leverage. You can still lose money if the price falls.

Unrealized profit or loss is what you'd have if you sold now; it changes with the price. It becomes realized only when the coins are actually sold.

Trading can lose money. Prices can fall sharply and stay low, and there is no automatic stop-loss. Only trade with money you can afford to lose.